Good bosses have strong organizational skills. Good
bosses have solid decision-making skills. Good bosses get important things done.
Exceptional bosses do all of the above--and more. Sure, they care about their
company and customers, their vendors and suppliers. But most importantly, they
care to an exceptional degree about the people who work for them.
That's why extraordinary bosses give every employee:
1. Autonomy and
independence.
Great organizations are built on optimizing processes and
procedures. Still, every task doesn't deserve a best practice or a
micro-managed approach. Engagement and satisfaction are largely based on
autonomy and independence. I care when it's "mine." I care when I'm
in charge and feel empowered to do what's right. Plus, freedom breeds innovation: Even heavily
process-oriented positions have room for different approaches. Whenever
possible, give your employees the autonomy and independence to work the way they
work best. When you do, they almost always find ways to do their jobs better
than you imagined possible.
2. Clear expectations.
While every job should include some degree of
independence, every job does also need basic expectations for how specific situations
should be handled. Criticize an employee for offering a discount to an irate
customer today even though yesterday that was standard practice and you make
that employee's job impossible. Few things are more stressful than not
knowing what is expected from one day to the next. When an exceptional boss changes a standard or guideline,
she communicates those changes first--and when that is not possible, she takes
the time to explain why she made the decision she made, and what she expects in
the future.
3. Meaningful
objectives.
Meaningful targets can create a sense of purpose and add
a little meaning to even the most repetitive tasks. Plus, goals are fun.
Without a meaningful goal to shoot for, work is just work & No
one likes it.
4. A true sense of
purpose.
Everyone likes to feel a part of something bigger.
Everyone loves to feel that sense of teamwork and esprit de corps that turns a
group of individuals into a real team. The best missions involve making a real
impact on the lives of the customers you serve. Let employees know what you
want to achieve for your business, for your customers, and even your community.
And if you can, let them create a few missions of their own.
5. Opportunities to
provide significant input.
Engaged employees have ideas; take away opportunities for
them to make suggestions, or instantly disregard their ideas without
consideration, and they immediately disengage. That's why exceptional bosses
make it incredibly easy for employees to offer suggestions. They ask leading
questions. They probe gently. They help employees feel comfortable proposing
new ways to get things done.
6. A real sense of
connection.
Every employee works for a paycheck (otherwise they would
do volunteer work), but every employee wants to work for more than a paycheck:
They want to work with and for people they respect and admire--and with and for
people who respect and admire them. That's why a kind word, a quick discussion
about family, an informal conversation to ask if an employee needs any
help--those moments are much more important than group meetings or formal
evaluations. A true sense of connection is personal. That's why exceptional
bosses show they see and appreciate the person, not just the worker.
7. Reliable consistency.
Most people don't mind a boss who is strict, demanding,
and quick to offer (not always positive) feedback, as long as he or she treats
every employee fairly. (Great bosses
treat each employee differently but they also treat every
employee fairly. There's a big difference) Exceptional bosses
know the key to showing employees they are consistent and fair is
communication: The more employees understand why a decision was made, the less
likely they are to assume unfair treatment or favoritism.
8. Private criticism.
No employee is perfect. Every employee needs constructive
feedback. Every employee deserves constructive feedback. Good bosses give that
feedback.
Great bosses always do it in private.
9. Public praise.
Every employee--even a relatively poor performer--does
something well. Every employee deserves praise and appreciation. It's easy to
recognize some of your best employees because they're consistently doing
awesome things. Maybe consistent recognition is a reason they're your best
employees? Something worth thinking of! You might have to work hard to find
reasons to recognize an employee who simply meets standards, but that's okay: A
few words of recognition--especially public recognition--may
be the nudge an average performer needs to start becoming a great performer.
10. A chance for a
meaningful future.
Every job should have the potential to lead to greater
things. Exceptional bosses take the time to develop employees for the job they
someday hope to land, even if that job is with another company. (How can you know what an employee hopes to do someday?
Ask!) Employees will only care about your business after you
first show you care about them. One of the best ways is to show that while you
certainly have hopes for your company's future, you also have hopes for your
employees' futures.
Courtesy: “JEFF HADEN” learned much of what he
knows about business and technology as he worked his way up in the
manufacturing industry. Everything else he picks up from ghost writing
books for some of the smartest leaders he knows in business.
http://www.twitter.com/jeff_haden